Privacy Policy

Last updated: August 30, 2018

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, use, or make a purchase from any Merge Labs, Inc. (or “MERGE”) website (hereinafter "Sites" including mergevr.com, miniverse.io, and any other website owned and operated by MERGE), our applications (our "Apps", including iOS application(s), available for download from Apple, Inc., Android application(s) available for download from Google LLC, and any other downloadable software for use on a mobile device), and other services provided by MERGE (Sites, Apps, and other services collectively hereinafter referred to as “Service”). We will not use or share your information with anyone except as described in this Privacy Policy. Each time you use our Service you are accepting the practices described in this Privacy Policy at that time.

Our Sites are provided for use in managing our Apps. Our Sites are intended for adults only and do not allow game play.

The Apps downloaded to your device(s) all allow game play (the “MERGE Play Experience”) and are intended for families and users of all ages.

Please read this policy in its entirety, including our Children’s Privacy Policy section, before using our Service. The Children’s Privacy Policy will control over any conflicting provisions in our general Privacy Policy as it concerns children’s data.

Personal Information we collect

When you visit our Sites or use our Apps, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our Sites, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our Sites, and information about how you interact with our Sites and Apps. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on our Sites, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse our Sites.
  • We also use third party analytics services such as Google: See here for how Google uses data when you use our Service and how you may opt out (https://www.google.com/policies/privacy/partners/ , https://www.google.com/policies/technologies/partner-sites/). We also use Clicky Analytics: See here for how Clicky uses data when you use our Service (https://clicky.com/terms/privacy) and here for how you may opt out (https://clicky.com/optout).
  • Social Network and Platform Integration. Our Sites may be integrated with social media networks and other platforms (e.g., Facebook) whereby information may be shared between us and those platforms. For instance, if you interact with our Service through a social media feature such as a plug-in, then you may be granting us on-going access to certain information from that social media account. If you do not want a social media platform to collect or share information about you, please review the privacy policy and privacy settings of the applicable social media property before using such features on our Service.

Additionally when you make a purchase or attempt to make a purchase through our Sites or Apps, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

You may voluntarily provide us information about yourself, such as your name, e-mail address, birth date, and other personally identifiable information if you register for a user account on our Sites (including by “following,” or “liking,” MERGE on a third party website or network). If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. We may also retain any messages you send through our Sites. You may provide us information in User Content, such as your public profile and comments that you post to our Sites. We refer to this information as User-Provided Information.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information, and User-Provided Information.

How do we use your Personal Information?

We use the Order Information and User-Provided Information that we collect generally to fulfill any orders placed through our Sites or Apps (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect:

  • to provide multi-player interactive gameplay;
  • to present a localized (translated) user-interface;
  • to analyze how our Sites and Apps are used;
  • to diagnose service or technical problems;
  • to maintain security;
  • to personalize content;
  • to screen for potential risk and fraud (in particular, your IP address);
  • to improve and optimize our Sites and Apps (for example, by generating analytics about how our customers browse and interact with our Sites and Apps); and
  • to assess the success of our marketing and advertising campaigns.

Targeting and Marketing. Although we do not serve third-party advertising on our Site, we do work with third-parties to target advertising for our Site on the third-party websites. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site more relevant to your interests. We may also share this information with third parties for this purpose.

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use our Sites and Apps -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ , and here: https://www.google.com/policies/technologies/partner-sites/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We also use Clicky Analytics to help us understand how our customers use our Sites and Apps -- you can read more about how Clicky uses your Personal Information here: https://clicky.com/terms/privacy. You can also opt-out of Clicky Analytics here: https://clicky.com/optout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Twitter: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track (“DNT”)

Please note that we do not alter our Sites’ data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through our Sites or Apps), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through our Sites or Apps, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Children’s Privacy Policy

Protecting the privacy of children is especially important. Our Sites are not intended for children, do not market to children, and do not knowingly collect personal information from children. All references to “children” or “child” in this Children’s Privacy Policy shall mean children under 16 years of age, and all references to the term “parent” shall include legal guardians.

MERGE makes commercially reasonable efforts to ensure its Apps and the MERGE Play Experience comply with the Children’s Online Privacy Protection Act (“COPPA”). While using the MERGE Play Experience, all play is locally stored, and no personally identifiable information is collected or solicited from a child user. The MERGE Play Experience contains no external links to third party websites or services.

The MERGE Play Experience is available by downloading one or all of our Apps to your mobile device. The MERGE Play Experience is directed at users of all ages, including children. We encourage parents and teachers to supervise their child or student’s use of the Apps and supervise the overall MERGE Play Experience. Simply downloading any MERGE App to your device does not trigger the collection of any personally identifiable information. We collect only a unique device identifier. This device identifier only allows MERGE Apps to associate a device with a MERGE Account. No Personal Information is collected by MERGE through the App download process or during the MERGE Play Experience. We may collect analytics data (which does not contain Personal Information) from your use of the Service in order to offer and develop the Service.

Certain features within our Apps may allow children users to input Personal Information such as saved worlds in Dig! for MERGE Cube, or through the content of uploaded 3D models (“Objects”) in Object Viewer for MERGE Cube. In addition, users may request that saved worlds, Objects and other user creations (together, the “User Creations”) made in our Apps be shared to the broader community of users via the website: miniverse.io. These features are designed so that no Personal Information is uploaded back to or stored on our web servers unless consented to by the parent or teacher account holder, or in such a manner that is otherwise exempt from or compliant with COPPA. We review all User Creation submissions to ensure no obvious Personal Information is included before any User Creations are made available publicly.

If the Service is being used by a school and/or teacher (the “Educational Institution”) with students that are under 16 years of age, such Educational Institution agrees that it has reviewed our Terms of Use and our Privacy Policy. MERGE only requests Personal Information from parents and/or teachers and we will never knowingly solicit, nor will we accept, Personal Information from users known to be under 16 years of age. We collect only the minimum amount of information needed about students from teachers, and any such information is used only in connection with the Educational Institution’s use of the MERGE Play Experience.

If you are under 16 years of age, then please do not use or access our Sites at any time or in any manner. If we learn that personally identifiable information has been provided to us and/or collected on our Sites from persons under 16 years of age and without verifiable parental consent, such as through a support request, we take the appropriate steps to delete or hash this information in a secure manner. If you are a parent and discover that your child under 16 years of age has obtained an account on our Sites, then you may alert us at support@mergevr.com and request that we delete that child’s personally identifiable information from our systems. A parent or teacher can visit his or her account online at any time to delete any information and/or the account.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@mergevr.com or by mail using the details provided below:

Merge Labs, Inc.
454 Soledad St, Ste. R-100
San Antonio, Texas, US 78205

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